At Files Hive, customer satisfaction is important to us. However, due to the nature of business growth, instant delivery access-based services, the following refund policy applies:
- Once access to business resources or files has been activated, payments are non-refundable.
- If a payment is made and access has not yet been provided, a refund request may be reviewed on a case-by-case basis.
- Approved refunds, if any, will be processed within 7 to 10 working days to the original payment method.
- No refunds will be provided for used, partially used, or expired return timelines.
- No refunds will be issued for completed services or after resource access has been delivered.
Files Hive offers curated business resources and professional files intended for learning, research, and business use. By purchasing users acknowledge the nature of the service and agree to this policy.
All refunds, if approved, will be processed by Hexford Enterprises through the original payment method.