This Privacy Policy describes how Files Hive, operated by Hexford Enterprises (referred to as “we”, “our”, “us”), collects, uses, stores, shares, and protects your personal information through our website https://www.fileshive.com (the “Platform”).
You may browse certain sections of the Platform without registering. Our services are offered only within India, and all personal data is primarily stored and processed in India.
By accessing or using this Platform, providing your information, or availing our services, you agree to this Privacy Policy, our Terms of Use, and applicable service terms. This Policy is governed by the laws of India, including applicable data protection and privacy laws. If you do not agree, please do not use the Platform.
Information We Collect
We collect personal information when you interact with the Platform, contact us, or subscribe to our services.
Information collected may include:
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Name
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Email address
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Phone or mobile number
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Business or professional details
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Address (if required for billing or compliance)
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Information shared through contact forms, inquiries, or subscription requests
Where required and with your consent, we may collect payment-related information through secure third-party payment gateways. Files Hive does not store card details, UPI IDs, or banking credentials on its servers.
You may choose not to provide certain information, but this may limit access to some services.
Use of Information
We use your information to:
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Provide access to digital resources, files, and subscription services
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Respond to inquiries and customer support requests
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Communicate service updates, invoices, and subscription details
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Improve platform performance and user experience
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Maintain internal records and business operations
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Prevent fraud and ensure platform security
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Comply with legal and regulatory obligations
Any marketing communication will always include an option to opt out.
Sharing of Information
We may share your information with:
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Authorized internal team members of Hexford Enterprises
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Trusted third-party service providers (hosting, analytics, payment processing)
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Legal or regulatory authorities when required by law
We do not sell, rent, or trade your personal information to third parties.
Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external platforms. Users are advised to review their privacy policies separately.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, loss, or disclosure.
While we take data security seriously, no method of transmission over the internet is completely secure. By using the Platform, you acknowledge this risk.
You are responsible for maintaining the confidentiality of any login credentials associated with your account.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required under applicable laws. Data may be retained longer for legal, accounting, or fraud-prevention purposes, or stored in anonymized form for analytical use.
Your Rights
You have the right to:
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Access your personal data
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Request correction or updates
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Request deletion of your data
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Withdraw consent for data processing
Requests can be made using the contact details provided below.
Consent
By using the Platform or submitting your information, you consent to the collection, use, storage, and processing of your personal data as described in this Privacy Policy.
If you share personal data of another individual, you confirm that you have the authority to do so.
You also consent to being contacted via email, phone, SMS, or messaging platforms for service-related communication. You may withdraw consent at any time by writing to us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page. Continued use of the Platform indicates acceptance of the revised policy.
Contact Information
For any questions, concerns, or requests related to this Privacy Policy, please contact:
Hexford Enterprises
Brand: Files Hive
Website: https://www.fileshive.com
Email: hello@fileshive.com